PRIVACY POLICY
CleanDash (“CleanDash” , “we” , “us” , or “our”) is operated by PT Alexander Real Estate, located at Jl. Mertanadi No. 86E, Kerobokan Kelod, Kuta Utara, Badung, Bali, Indonesia.
This Privacy Policy explains how we collect, use, store, and protect personal data when users access or use the CleanDash mobile application and related services, in accordance with Indonesian Personal Data Protection Law (UU No. 27 Tahun 2022).
Last Updated: 12 December 2025
Terakhir Diperbarui: 12 Desember 2025
1. Information We Collect
We may collect the following personal data:
• Full name
• Phone number
• Email address
• Pickup and delivery address
• Order details and service history
• Device and application usage information
• Payment-related information (processed securely via third-party payment providers)
CleanDash does not store credit or debit card details. All payment transactions are processed
by licensed third-party payment service providers.
2. How We Use Your Information
We use personal data to:
• Process and manage service orders
• Facilitate connections between customers and laundry partners
• Enable pickup and delivery coordination by laundry partners
• Facilitate payments, billing, and refunds
• Communicate order updates and service notifications
• Improve application functionality and user experience
• Comply with applicable laws and regulatory obligations
3. Data Sharing
We may share relevant personal data with:
• Laundry partners (for order fulfillment)
• Delivery personnel appointed by laundry partners (for pickup and delivery
purposes)
• Payment service providers (for transaction processing)
• Government authorities or regulators where required by law
We do not sell, rent, or trade personal data to third parties.
4. Data Security
We implement reasonable technical and organizational measures to protect personal data
from unauthorized access, disclosure, loss, or misuse. Access to personal data is limited to
authorized personnel only.
5. Data Retention
Personal data is retained only for as long as necessary to fulfill operational, legal, and
regulatory requirements, after which it will be securely deleted or anonymized.
6. User Rights
In accordance with applicable law, users have the right to:
• Access their personal data
• Request correction of inaccurate or incomplete data
• Request deletion of personal data (subject to legal obligations)
• Withdraw consent for data processing, where applicable
Requests may be submitted to:📧 support@cleandashbali.com
7. Changes to This Policy
CleanDash may update this Privacy Policy from time to time. Any changes will be made
available through the CleanDash application or official website.
8. Contact Information
If you have any questions regarding this Privacy Policy, please contact:
📧 cleandashbali@gmail.com
📱 WhatsApp: +62 877-5211-1199
Get started with CleanDash
PT Alexander Real Estate,
Jalan Mertanadi No. 86E, Kerobokan Kelod, Kuta Utara, Badung, Bali, Indonesia
Contact Us
+62 8775 211 1199
cleandashbali@gmail.com
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