a. Personal Information

We may collect the following personal data:

•⁠ ⁠Full name

•⁠ ⁠Email address

•⁠ ⁠Phone number

•⁠ ⁠Profile photo

•⁠ ⁠Vehicle registration number

•⁠ ⁠Valid driver’s license details

•⁠ ⁠Account information provided by laundry partners

•⁠ ⁠Order and delivery activity data

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b. Location Data

The CleanDash Kurir app collects and processes precise location data of riders during active delivery tasks.

This includes:

•⁠ ⁠Real-time GPS location while a rider is actively performing a pickup or delivery

•⁠ ⁠Location data used to track delivery progress and verify job completion

Location data is used for the following purposes:

•⁠ ⁠To enable live tracking of deliveries by customers and laundry partners

•⁠ ⁠To assist riders with navigation to pickup and delivery locations

•⁠ ⁠To verify pickup and delivery completion using geolocation (geofencing)

•⁠ ⁠To support delivery coordination and order management

Location data is shared only when necessary to perform services, including with:

•⁠ ⁠The assigned laundry partner

•⁠ ⁠The customer receiving the order

Clean Dash's background location is only used to track delivery progress when the app is running a delivery task, even if the app is in the background.

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 3.⁠ ⁠How We Use Information

We use personal data to:

•⁠ ⁠Facilitate pickup and delivery services

•⁠ ⁠Verify rider identity and eligibility (including driver’s license and vehicle details)

•⁠ ⁠Enable real-time tracking and delivery coordination

•⁠ ⁠Connect riders, laundry partners, and customers

•⁠ ⁠Improve application performance and user experience

•⁠ ⁠Ensure safety, accountability, and fraud prevention

•⁠ ⁠Comply with applicable laws and regulatory requirements

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 4.⁠ ⁠Weight & Safety Policy

•⁠ ⁠Riders using motorbikes are limited to a maximum of 20kg per trip

•⁠ ⁠This rule is implemented to ensure safety and proper operational standards

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 5.⁠ ⁠Data Sharing

We may share relevant personal data with:

•⁠ ⁠Laundry partners (for order fulfillment and coordination)

•⁠ ⁠Customers (for delivery tracking and updates)

•⁠ ⁠Delivery-related service providers and infrastructure partners

•⁠ ⁠Government authorities or regulators when required by law

We do not sell, rent, or trade personal data to third parties.

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 6.⁠ ⁠Data Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, loss, or misuse. Access is restricted to authorized personnel only.

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 7.⁠ ⁠Data Retention

Personal data is retained only as long as necessary to:

•⁠ ⁠Provide services

•⁠ ⁠Comply with legal and regulatory obligations

•⁠ ⁠Resolve disputes and enforce agreements

After this period, data will be securely deleted or anonymized.

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 8.⁠ ⁠User Rights

Users may have the right to:

•⁠ ⁠Access their personal data

•⁠ ⁠Request correction of inaccurate or incomplete data

•⁠ ⁠Request deletion of personal data (subject to legal obligations)

•⁠ ⁠Withdraw consent where applicable

Requests may be submitted to:

📧 cleandashbali@gmail.com

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 9.⁠ ⁠Third-Party Services

The App may use third-party services (such as mapping, infrastructure, analytics, and payment systems), which may process data in accordance with their own privacy policies.

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10.⁠ ⁠Children’s Privacy

The CleanDash Kurir app is not intended for individuals under the age of 18.

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11.⁠ ⁠Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be made available through the application or official website.